Shipping and Returns

Shipping Information

All ADA HERBS products are shipped from our headquarters using a secure, tracked shipping method. For worldwide orders shipped with DHL, we offer free shipping on orders over 250€. For orders shipped within the United States, we offer free shipping on orders of $99 or more. No code is required; applicable free shipping is applied automatically at checkout. Duties are not included.

We do not ship to P.O. boxes, so please provide a physical address. ADA HERBS does not offer package rerouting, pickups, or refunds for items shipped to hotels or other temporary locations.

Order cancellations or adjustments are not possible after an order has left our warehouse. The delivery times shown below are estimates and do not include the 1–2 business days required to process an order before shipment.

USA Orders

Orders shipped to the United States are sent through USPS or UPS. ADA HERBS selects the carrier that can provide the fastest possible delivery time at the moment of shipment.

If an order is missing, damaged, or misplaced, please collect as much evidence as possible, including photographs of the package and its contents, and contact us directly so we can begin the process of resolving the issue. This applies to shipments handled by USPS, UPS, or DHL.

Delivery Times and Costs

During promotional periods, processing and shipping times may increase because of higher order volumes. Addresses that are difficult to reach or located far from a local post office may also involve higher postal charges or longer delivery times.

ADA HERBS ships on business days only, Monday through Friday, excluding holidays. Orders placed during the weekend are processed on the following business day.

Damaged Packages

If your package arrives damaged, please keep the shipping box, products, and outer packaging. Take as many photographs and collect as much evidence as possible, then contact [email protected] within 5 business days so our team can begin the resolution process.

Lost, Missing, or Misplaced Packages

If your order is missing or misplaced, please collect as much evidence as possible and contact [email protected] directly. We will begin the appropriate resolution process with the relevant carrier. These procedures apply to shipments handled by USPS, UPS, or DHL.

Customs Import Taxes (CIT)

Sales tax, customs fees, tariffs, or duties are not included in pricing.

For customers ordering from the European Union (EU), please be aware that your order may be subject to additional customs import taxes upon delivery. These fees are not included in the total cost of your order and are the responsibility of the customer. Unfortunately, we cannot predict the extent of these costs. Please consult your local customs office to determine the amount of duties and taxes that will be charged on your package.

The extent of the customs rates depend on the country of residence. For more information, visit:

• European Union Customs Information
• DHL Page

To avoid a separate invoice (Advancement Fee) from DHL, the customer can contact DHL as soon as they receive the tracking number and arrange to pay the duties before receiving the order. This will prevent DHL from paying the duties and taxes on behalf of the customer to the local customs authorities, which would otherwise result in an additional fee (Advancement Fee) for the customer.

Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

Refund Eligibility

• Condition: Items must be returned in their original condition, unopened and unused.
• Timeframe: Refund requests must be made within 14 days of receipt of your order.

Refund Process

• CIT Exclusion: Refunds will not include any customs import taxes (CIT) paid by the customer. These fees are the responsibility of the customer and are non-refundable.
• PayPal Fees: Refunds will also not include any PayPal transaction fees incurred at the time of purchase. These fees are non-refundable.

How to Request a Refund

To request a refund, please contact our customer support team with your order number and reason for the return. We will provide instructions on how to return your items.

Contact Us

If you have any further questions or need assistance, please contact our customer support team at [email protected]. We are here to help!