Privacy Policy

Last updated: July 27, 2025

ADA HERBS (“ADA HERBS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, adaherbs.com, create an account, purchase products, subscribe to communications, contact us, or otherwise interact with the website.

This Privacy Policy applies to information collected through the website. It does not apply to information collected by other means, including offline, or from other sources. Terms not defined in this Privacy Policy have the meaning given to them in our Terms of Service, where applicable.

1. Information We Collect

We may collect information that you provide directly to us when you:

• Register for an account
• Subscribe to a mailing list or newsletter
• Participate in promotions
• Purchase products
• Contact us with questions or comments
• Request information or support
• Participate in surveys or provide feedback
• Subscribe to text-message notifications

The information we collect may include:

• Name
• Shipping address
• Billing information
• Email address
• Telephone number
• Account information
• Order and purchase information
• Communications and correspondence
• Marketing preferences
• Payment-related information

Payment information may be handled by third-party payment gateways and payment processors used to complete purchase transactions.

2. Information Collected Automatically

When you navigate through the website, we may automatically collect certain information, including:

• Internet Protocol address
• Browser type
• Device information
• Operating system
• Pages viewed
• Links clicked
• Details about how you use the website
• Information collected through cookies and similar tracking technologies

This information is generally statistical and does not directly identify you. We use it to understand how visitors use the website, improve our services, and provide a better user experience.

3. How We Use Information

We may use the information we collect to:

• Process and fulfil purchases
• Arrange shipping and delivery
• Create and manage online accounts
• Respond to questions, comments, and support requests
• Send order, account, and service-related communications
• Send promotional materials where you have opted in or where otherwise permitted by law
• Communicate with you about promotions, events, surveys, and feedback
• Improve the website, products, and services
• Maintain website security
• Prevent fraud, misuse, and unauthorized activity
• Notify you about changes to the website, products, or services
• Comply with applicable laws and legal obligations
• Enforce our Terms of Service and protect our rights

We do not sell or provide your information for third-party direct-marketing purposes.

4. Sharing Information with Service Providers

We may provide information to third-party service providers when necessary to complete a transaction or provide services on our behalf.

These service providers may include:

• Product manufacturers
• Shipping and delivery companies
• Providers that send postal mail or email
• Accounting and record-keeping providers
• Payment gateways and payment processors
• Advertising and marketing providers
• Website, hosting, and other web-based service providers

Service providers receive access only to the information reasonably necessary to perform their intended function. They may not use the information for unrelated purposes.

5. Disclosure of Information

We may disclose statistical or aggregated information that does not personally identify you.

We may disclose personal information:

• With your permission
• To related companies and service providers that perform business or technical functions for us
• When necessary to enforce our Terms of Service
• To comply with a court order, law, legal process, or government request
• To investigate fraud, security issues, or other unlawful activity
• To protect the rights, property, or safety of ADA HERBS, our customers, or others
• In connection with a merger, sale of assets, sale of stock, reorganization, or other transfer of ADA HERBS or part of its business

6. Managing Your Information

You may decline to provide personally identifiable information. However, if you do so, we may not be able to provide certain products, services, account features, or support.

You may update, correct, or delete certain account information by logging into your account, where those features are available. You may also contact us at [email protected] to request assistance with your information.

We may retain information where necessary to complete transactions, maintain records, comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.

7. Marketing Communications and Opting Out

We may use your email address to send communications about the website, your account, orders, services, and other matters, including notices required by law.

You may opt out of promotional email communications by following the instructions included in the email or by contacting us at [email protected].

Opting out of promotional communications does not prevent us from sending important service-related messages, such as order confirmations, account notices, security notifications, or other communications necessary to provide our services.

If you correspond with us by email, we may retain the content of your messages, your email address, and our responses.

8. Text Marketing and Notifications

If you subscribe to text notifications, you agree to receive recurring automated marketing messages at the telephone number provided.

Consent to receive text messages is not a condition of purchase. Message and data rates may apply.

To manage or stop text messages, follow the instructions provided with the messages or contact us at [email protected].

9. Third-Party Services and Links

Third-party providers used by us may collect, use, and disclose information as necessary to provide their services.
Payment gateways and other payment processors have their own privacy policies regarding the information required to process purchases. You should review the privacy policies of those providers to understand how they handle your information.

The website may contain links to third-party websites or applications. Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our Terms of Service no longer govern your activity on that third-party service.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Security

We take reasonable precautions and follow generally accepted industry practices to protect personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

Payment-related information may be encrypted using secure socket layer technology and may be handled using security measures such as encryption and payment-card industry security standards, depending on the payment provider used for the transaction.

No method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

11. Cookies and Similar Technologies

We may use cookies and similar technologies when you use the website.

Cookies are small data files that may help us:

• Recognize your browser
• Help you log in more quickly
• Keep the website functioning
• Improve navigation
• Understand how visitors use the website
• Improve the website and services

A persistent cookie remains on your device after you close your browser and may be used during future visits. A session cookie is temporary and disappears when you close your browser.

You may configure your browser to refuse cookies or notify you when a cookie is being sent. Disabling cookies may affect the functionality of some parts of the website.

12. Children’s Privacy

The website is not intended for children under 13 years of age.

No one under 13 may provide personal information through the website, create an account, make purchases, or otherwise submit information to us.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information.

If you believe that we may have collected information from or about a child under 13, contact us at [email protected].

13. International Data Transfers

We may transfer and process information, including personal information, through affiliated entities and third-party service providers in countries other than the country where you live.

Those countries may have data-protection laws that differ from the laws in your jurisdiction. By using the website and providing information, you acknowledge that your information may be transferred, processed, stored, and used in other countries as described in this Privacy Policy and as permitted by applicable law.

14. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Request information about how your personal
• information is used and shared

To make a privacy request, contact us at [email protected].

We may need to verify your identity before completing a request. Certain information may be retained where required by law or necessary for legitimate business purposes.

15. Changes to This Privacy Policy

We may change this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. The updated version will apply from the date it is published on the website, unless otherwise stated.

16. Contact Us

If you have questions about this Privacy Policy, wish to manage your information, or want to submit a privacy request, contact:

ADA HERBS
Email: [email protected]