Shipping and Returns

Shipping Information

All ADA HERBS products are shipped from our headquarters using a secure, tracked shipping method. For worldwide orders shipped with DHL, we offer free shipping on orders over 250€. For orders shipped within the United States, we offer free shipping on orders of $99 or more. No code is required, as applicable free shipping is automatically applied at checkout. Customs duties, taxes, and other import charges are not included.

We do not ship to P.O. boxes, so please provide a physical address. ADA HERBS does not offer package rerouting or pickups and cannot provide refunds for items shipped to hotels or other temporary locations.

Order cancellations or adjustments are not possible once an order has left our warehouse. Delivery times shown below are estimates and do not include the time required to process an order before shipment.

USA Orders

Orders shipped to the United States are sent through UPS. We have selected this carrier to provide the fastest possible delivery times once an order has been shipped.

If an order is missing, damaged, or misplaced, please collect as much evidence as possible, including photographs of the package and its contents, and contact us directly so we can begin the appropriate resolution process. This applies to shipments handled by UPS and international shipments handled by DHL.

Delivery Times and Costs

ADA HERBS processes orders within 1–3 business days to review each order, verify payment information, and address any discrepancies or payment issues that may arise before shipment.

Orders are processed and shipped on business days only, Monday through Friday, excluding holidays. Orders placed during weekends or holidays are processed beginning on the next business day.

During promotional periods, processing and shipping times may increase due to higher order volumes. Deliveries to remote or difficult-to-reach addresses may also take longer and, where applicable, incur additional shipping charges.

Delivery Delays and Carrier Responsibility

All delivery times, estimated arrival dates, tracking updates, and transit schedules provided by shipping carriers are estimates. These are determined and managed by the carrier and are outside the control of ADA HERBS. They should not be interpreted as guaranteed delivery dates or commitments by ADA HERBS.

Once an order has been dispatched and handed over to the delivery provider, transportation, transit times, delivery scheduling, and carrier-related delays are managed by the carrier. ADA HERBS cannot guarantee specific delivery dates and is not responsible for delays caused by carrier operations, weather conditions, customs procedures, or other circumstances beyond our control.

We generally allow 10–15 business days for delivery before considering a shipment potentially delayed or problematic, unless the circumstances indicate that an earlier investigation is necessary. This is a general guideline and not a guaranteed delivery timeframe.

If your order has not arrived within this period, please contact ADA HERBS with your order number and tracking information so we can review the situation and assist with the appropriate next steps. Lost, damaged, or significantly delayed shipments may require an investigation by the delivery provider.

Damaged Packages

If your package arrives damaged, please keep the shipping box, products, and outer packaging. Take photographs and collect as much evidence as possible, then contact [email protected] within 5 business days of delivery so our team can begin the resolution process.

Lost, Missing, or Misplaced Packages

If your order is lost, missing, or misplaced, please contact [email protected] with your order number, tracking information, and any relevant evidence. We will review the situation and, where appropriate, begin the resolution process with the relevant carrier. These procedures apply to shipments handled by UPS or DHL.

Customs Import Taxes (CIT)

Sales taxes, customs fees, tariffs, and import duties are not included in product prices or shipping costs unless explicitly stated otherwise.

Orders shipped internationally may be subject to additional customs duties, taxes, or import charges upon delivery. These charges are not included in the total cost of your order and are the customer’s responsibility. As these costs vary by destination, we cannot predict the exact amount. Please consult your local customs office for information about the duties and taxes applicable to your order.

Customs charges vary depending on the destination country. For more information, please visit:

• European Union Customs Information
• DHL Official Website

To avoid a separate DHL Advancement Fee, customers may contact DHL after receiving their tracking number to arrange payment of any applicable duties and taxes directly. This may prevent DHL from paying these charges on the customer’s behalf and subsequently charging an additional advancement fee.

Please note that we cannot declare a package at a value different from the total amount paid at checkout.

Refund Eligibility

• Condition: Items must be returned in their original condition, unopened and unused.
• Timeframe: Refund requests must be submitted within 14 days of receiving your order.

Refund Process

• Customs Import Taxes: Refunds issued by ADA HERBS do not include customs import taxes, duties, or other import charges paid directly by the customer to customs authorities or the carrier. These charges must be addressed with the relevant authority or provider, where applicable.
• Payment Processing Fees: Refunds are processed through the original payment method where possible. Any applicable fees or deductions will be handled in accordance with our payment provider’s terms and applicable law.

Return Shipping Costs and Labels

Once a return request has been approved, ADA HERBS will issue and provide the customer with a return shipping label. The cost of the return shipping label will be deducted from the customer’s refund amount. Customers are responsible for these return shipping costs for standard returns.

If the return is due to an item arriving damaged or defective, or an error on our part, ADA HERBS will cover the return shipping costs, where applicable.

Please contact our customer support team before returning any items. Returns sent without prior authorization may not be accepted.

How to Request a Refund

To request a refund, please contact our customer support team at [email protected] with your order number and reason for the return. We will provide instructions on how to return your items.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team at [email protected]. We are here to help!